Buffalo logistics is a ****

Hello Peter, my name is Minenhle Nkomo and I am writing this to call out Buffalo logistics for their bad and incompitent service. I ordered from shein on the 22nd of March 2024 and paid for customs on the 26th and it's been bad ever since. Ive called Buffalo several times, I emailed, they said the matter has been escalated each time I call and they give me an estimated time for delivery, all to no avail I've been angry, I've shouted I've threatened to call the police on them but nothing. They just don't care about their clients and i don't know if the money I used was not up to their standard or something but it means nothing to them. They even said I have to pay for a second delivery fee because the delivery failed and I asked why, they also don't know, I told them that I will not be paying the second fee because I was not called or texted about a delivery or an attempt. I only see an email after, saying the delivery has failed but there is no reason why. And the refund process is so long and I don't want to stress myself any further I just want Buffalo to deliver or if they are unable to, they can at least give me an address to collect the order on my own I don't mind.