BUFFALO Logistics extremely bad service

Absolutely useless service. My package has been delayed since middle of December. Now ended up in West Bay while the delivery address is Pretoria. Apparently even "tried to deliver but found no one at home" and off course no way of contacting them. WIll never in my life order from Shein as this is the only company they use. I apparwntly lost my money as Buffalo lost my package. Had 4 packages all were late at least 2 were delivered two weeks late but two is still missing somewhere in Buffalo's hands.