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Chilton C

1 reviews | Active since Mar 2017

26 Mar 2024, 15:34

Buffalo Logistics Exceptionally Poor Service

Anyone purchasing items online from websites such as Temu and various others be mindful of which courier company is used to make the delivery. My recent experience has resulted in a package delay of almost 3 weeks by Buffalo Logistics and their affiliated courier companies. Tracking via their website indicates Package Returning on two occasions but without a reasonable explanation and when contacting them via telephone call, the agents response is that he is trying to assist me with the delivery of the package and after a lengthy telephone call, the out come is the same that the matter will be escalated but no delivery is affected. Not one phone call to advise that there are complications with the delivery as they cannot locate the address. Just weeks of no information updates and that the matter is escalated. For one's own sanity, rather purchase items of reputable companies that are affiliated to courier companies that can facilitate the last mile of a shipment and refrain from ever using Buffalo Logistics for any package delivery. One would hope that Buffalo Logistics management would receive a copy of this complaint and reach out as I have been informed that no senior management information can be provided to me.

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Replies (3)
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Chilton C's update26 Mar 2024, 17:01
Reviewer Update
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Chilton C's update27 Mar 2024, 14:15
Reviewer Update
To add to my previous message advising of the poor service offered by Buffalo Logistics and their affiliated courier companies. I was asked to provide a tracking number for the undelivered package within 59 minutes of my initial post for an agent to assist. The information was provided 28 minutes later and we now have an entire day almost gone by and still no response on a delivery date. As per my initial rating, please refrain from using any website that as a possible affiliation to Buffalo Logistics as you will end up waiting for weeks to receive your package and have no feedback on the progress of the delivery.
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Chilton C's update28 Mar 2024, 10:16
Reviewer Update
Once again adding to the feedback on the poor and unreliable service offered by Buffalo Logistics. Another day passes and still no contact from anyone in management regarding the shocking service offered in terms of delivering a package ordered from Temu online. Package arrived in South Africa and was ready for delivery on the 13TH March 2024 with today being the 28TH March 2024. The information provided via the tracking is that the parcel is returning but no one can provide me with any information on a new delivery date nor will they provide me with the details on who will be delivering the package.