Buffalo logistics

I've ordered items on the 30th of September but still haven't got my order I gave them the correct information about my location and I've paid for everything even vat so I don't know what's going on ... been waiting for my order and when I track it ,it's says in delivering failed ,in delivering not successful site JNX .... Please kindly help me to get my parcel this week I'm tired of waiting for something I've paid for 😢😢😢