Buffalo Logistics DURBAN.

My parcel showed that it's out for delivery, then all of a sudden.....without someone phoning me, it's shows .return....when you write a email .to Buffalo SA ont there website.it comes back answers is Chinese of what ever.......when you use the WhatsApp it keeps giving you the same answer over and over, and you never get hold of a agent..........what is going on at Buffalo Durban