Buffalo Logistics courier company the absolute WORST!!!

If I could give a zero rating, I would. I ordered my parcel from Temu on 30 December 2024. Buffalo Logistics is the courier company used for this order. After a couple of days of no feedback or movement on my parcel, I opened a ticket and the order was changed to express delivery. I was credited R20 by Temu for the inconvenience.

Suddenly things started moving much quicker. Thursday, 9 December 2025 @ 04:15 I received an sms from Buffalo Logistics stating, "Your parcel has been dispatched and will be delivered within 48 hours"

But Buffalo Logistics' tracking site yesterday & today, clearly states, "Your order is dispatched by Marco Quinton Oliphant. It is expected to arrive today. For convenient parcel tracking, please click the link: https://www.buffaloex.co.za/track.html" Temu's tracking messages since yesterday @ 06:44 stated, "Out for delivery"

Needless to say, I didn't receive my parcel yesterday. I complained to Temu & opened another ticket & my husband phoned Buffalo Logistics this morning & spoke to yet another of their clueless consultants.

She first said it would be delivered today, but then she wasn't sure and said maybe tomorrow. My husband still asked, "Saturday?" She again said she was unsure because the van was full, but otherwise Monday, 13 January 2025. My husband said that is unacceptable as I need it on Monday, for work. I'm a teacher.

So, is this same-day delivery or within 48 hours at the latest? How do Buffalo & Temu calculate their hours and days? I'm a regular buyer from Shein & Temu. Since the beginning, I've had problems with this courier company. Social media is rife with complaints about them & people ask why Shein & Temu continue using such an *********** company at customers' expense.