Buffalo logistics - as useful as eating soup with a fork.

Ordered a item on the 8 August 2023 As of today - 13 October 2023 have not received item First delivery - no contact made - stated delivery failed. Buffalo then shipped the item to another city - stated delivery failed Then shipped my item back to the correct city - stated delivery failed

Now want me to pay a extra fee even though the fault lies on their side.

Delivery report: Loaded on manifest to Port Elizabeth facility 2023-09-21 13:10(GMT+2) Thursday

Floor check at Cape Town facility 2023-09-19 15:49(GMT+2) Tuesday

Floor check at Cape Town facility 2023-09-15 11:16(GMT+2) Friday

Floor check at Cape Town facility

Every call and interation, deal with a new agent and have to repeat the story. No action from their side - just told they will escalate it. Difficult to get hold of any higher management as there is no contact details except for the support. This is extremely disappointing and I consider the item I ordered ****** and will have to write it off. The business that i purchased from has also lost a customer as i will not buy from them again if I have to keep going through this painful experience.