Buffalo Logistics

I am so disappointed in Buffalo Logistics. I ordered from Shein on 01 September and everything was moving smoothly up until my package arrived in SA, paid customs and it was cleared from customs on 06 September. Since then till today there is no update as to what is happening to my order.

When I email and call them numerous times, they have told me that my package has arrived in the country and cleared by customs but it has not arrived at their warehouse as they are waiting for feedback from supplier since the 06 September and that I should contact the supplier. I have emailed Shein but Shein reverts me back to Buffalo as Buffalo has my package. Today when I call for an update they now telling me that my package has not arrived in SA. At this point I would be more happier if they would tell me that my package is lost then this silence and the “wait” from the supplier. The arrival date has passed and I might not even be at my current address when or if they would decide to deliver my package cause it seems I’ll be waiting a month. I will be requesting a refund