BUFFALO is ignoring my emails and calls about an order that was supposed to be delivered on the 10th of October 2024

My SHEIN order was placed on the 1st of October. I paid the customs and tax on the 3rd of October. On the 10th of October when I was tracking my order on SHEIN it said the parcel was returned to the (DBNDC) because of an invalid/incorrect address. What is perplexing is that I’ve been using the same address since I started ordering on SHEIN. I then decided to track the order on the Buffalo website and it said that the parcel was wrongfully allocated. I emailed Buffalo on the 10th and provided all the relevant information but still they are ignoring me. I am disappointed with the service from BUFFALO international logistics and I feel ****med.