Buffalo International - the pinnacle of incompetence!

Well here's one for the books - my recent experience with Buffalo Logistics! So here's the scoop: They were responsible for delivering a package I ordered from SHEIN. I paid the customs duty directly to them via Snapscan. They lost the parcel. I opened a case to have the customs duties I paid to them refunded to me. After (now) months of correspondence with their refunds department, they still haven't refunded me. The people responsible for dealing with their refunds are beyond ***********! Their responses to emails are beyond unprofessional (often a single liner without even the use of basic punctuation), and they seem to have no intellect whatsoever. I've been asked about a dosen times what my tracking number is (which, by the way, is filled in on the refund application form one emails them!), they keep hammering on about "Proof of Payment" I need to provide them (which, *I have* - including a snapshot from THEIR OWN WEBSITE that states that the customs duties was paid to them! Besides, how do they think the package came into the country for them to lose in the first place?? They do not process your package unless you've paid the custom duties directly to them!), and they cannot seem to comprehend that Snapscan payments and EFTs are two different things!

I'm writing this now because I am running out of ideas about how to get this money back from them. I refuse to simply let them get away with this, and unless this matter is resolved, I will post the entire email trail pertaining to this case here and on Google for everyone to see. I will also inform SHEIN of this scandal, as I don't think they'll take very kindly to one of their logistics providers treating their customers like that!