BUFFALO INTERNATIONAL LOUSY SERVICE

I have placed an order with SHEIN in China on October 24th. SHEIN uses BUFFALO INTERNATIONAL as their logisitics partner. Since the 2nd of November that BUFFALO tracking system has a message stating that my oder is packed in the delivery truck. Everyday the same message. I have tried to contact them but they do not answer any calss or reply to WhatsApp messages. And the parcel has not been delivered. Ihave never experienced such lousy service!