Buffalo international logistics must treat their customers fair

Please help😭😭😭😭 I am writing with a heavy heart I have placed orders for (Temo) which I didn't know that shein and Temo both uses buffalo logistics to deliver our parcels on Saturday I have received only one email to pay vat which it was from Temo then I paid I never received the second email from Shein /buffalo to pay vat yesterday I have received the email that says they were coming to deliver my shein order but they returned because I didn't pay vat and that time I never received an email or SMS please help how to deal with this situation