Buffalo International logistics let's down Shein customers by bad customer services, not answering email & WhatsApp platforms, keeping goods longer without any explanation.

Hellopeter On 2022-08-26 I purchased goods at Shein and same day I received confirmation notification email and that they are processing my order and that the estimated delivery dates will be on 2022-09-13 0r 14.On 2022-08-31 I received an sms from Buffalo that I must pay import taxes which amounts to R483.86 and that my parcel from Shein arrived in South Africa. On the same day (2022-08-31) I paid R483.86 via Buffalo website using my debit card.

However, I have been getting sms's and emails from the 2022-09-03, 05, 09, 10 & 11 respectively stating that: "international import taxes wait to pay".

On 2022-09-05 I sent an email via *** notifying them of my payment of import taxes that I paid on 2022-08-31, no reply. On 2022-09-09 I sent a message via WhatsApp notifying them of my payment of import taxes that I paid on 2022-08-31, no reply. On 2022-09-12 I sent an email via support @bufflogistics.freshdesk.com notifying them of my payment of import taxes that I paid on 2022-08-31, I'm still waiting for reply.

Buffalo international logistics customer service is bad & it is frustrating. They do not reply and kept on calling you with a pre-recorded call that tells you if you're not paying import taxes within 45 days your goods will be sent back. It's 12 days now after I have paid for my import taxes, but still no communication from Buffalo international logistics that acknowledges confirmation of the payment and commit for delivery dates as Shein did. I'm so sceptical and I do not know what will happen from now on.

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