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DM
Dineo M

1 reviews | Active since Apr 2024

08 Apr 2024, 11:48

Buffalo International Logistics is Taking us For Fools.

Buffalo received my order from SHEIN on the 26th of March 2024 and to this day the order has not yet been delivered. Tracking says my order is at their JNB depot but on 07 April 2024 I received a no-reply email from their Customer Service telling me that my order is with a 3rd party courier. They did not tell me the name of the 3rd party courier or how I can track my order with the said 3rd party. Buffalo has also deactivated all their telephone lines in South Africa, the one that does ring rings and when it gets picked up no one says anything. There is no direct and effect way to get through to their support. They have a "chat to us" link on their website that claims they respond immediately, I first used on the 3rd of April 2024 and to this day there is no response.

0
Replies (5)
DM
Dineo M's update08 Apr 2024, 12:04
Reviewer Update
I would also like to add that their "***" email address does not work, can it please be removed from Hellopeter?
Buffalo Couriers
Buffalo Couriers's reply08 Apr 2024, 14:15
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you.
DM
Dineo M's update08 Apr 2024, 14:21
Reviewer Update
I will be expecting, if they do not call. I will be here again tomorrow.


DM
Dineo M's update09 Apr 2024, 07:15
Reviewer Update
Day 6 since my order tracking was updated. No Communication or anything of that sorts. No agent called me!!!!

useless!!!!!
DM
Dineo M's update09 Apr 2024, 13:29
Reviewer Update
Still, no one called!

My order was with dpd laser and they have just delivered it. Not sure if anyone might see this but try tracking your order on any of their party couriers with dpd laser being one of them.