TL
Tanja L
1 reviews | Active since Dec 2022
03 Sept 2025, 10:51
Buffalo International Logistics dont care attitude
So I had quite a few damaged and breakages via buffalo logistics , there attitude towards loyal customers stink Iet the first 2 or 3 slide took the loss and asked in meetings and via emails that the staff should be trained on the 20th of August 2025 I had another damaged package needless to say today 03/10/2025 still not a word from Buffalo management nor their so called support department on how they are going to resolve this my personal opinion is that they dont care about small business clients and this will not be my last public opinion
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Buffalo Couriers's replyOfficial
03 Sept 2025, 12:47Dear Tanja,
We sincerely apologize for the repeated damages you have experienced with your shipments and for the lack of proper follow-up from our side. We fully understand your frustration, especially after raising your concerns in meetings and via email without receiving the support you expected.
Please be assured that your feedback has been escalated directly to our senior management and the Skynet department for urgent review. We are addressing the issue of staff training and damage handling processes as a priority.
One of our consultants will be reaching out to you directly to personally apologize, discuss your concerns, and work with you on a way forward. We truly value all our business clients, including small businesses, and regret that our service has not reflected this in your case.
Thank you for bringing this to our attention — we are committed to ensuring that your experience with us improves moving forward.
Kind regards,
Buffalo Logistics Customer Care Team
Buffalo Logistics Customer Care Team
Buffalo Couriers's reply03 Sept 2025, 12:47
Official
Dear Tanja,
We sincerely apologize for the repeated damages you have experienced with your shipments and for the lack of proper follow-up from our side. We fully understand your frustration, especially after raising your concerns in meetings and via email without receiving the support you expected.
Please be assured that your feedback has been escalated directly to our senior management and the Skynet department for urgent review. We are addressing the issue of staff training and damage handling processes as a priority.
One of our consultants will be reaching out to you directly to personally apologize, discuss your concerns, and work with you on a way forward. We truly value all our business clients, including small businesses, and regret that our service has not reflected this in your case.
Thank you for bringing this to our attention — we are committed to ensuring that your experience with us improves moving forward.
Kind regards,
Buffalo Logistics Customer Care Team
Buffalo Logistics Customer Care Team