Buffalo international logistics. Disgusting service.

I ordered a item off Shein on 13 March 2025. Everything went fine. Within two days of my purchase I received my link to pay VAT and duty fees which I did immediately. The item was ordered for an event which I attend once a year taking place on 6th April 2025.

On 24 March I receive an email saying that my parcel was due to be out for delivery on that day but was wrongfully returned to the Cape Town Warehouse. Since then I have made daily phone calls. Spent hundreds of rands on talk time to contact Buffalo. I get told the matter is being escalated. We are investigating but till now nothing. The parcel was never received. I requested for a return and refund on the 5th of April. Still till now nothing. After speaking to numerous advisors. Asking if I can arrange a collection. Them telling me the parcel is with Dpd laser then Fastway. Contacting these providers. I am now in a position where my event was ruined. I never received my parcel. I am being told by Shein they cannot refund me because the parcel is still here in Cape Town.

Buffalo telling me they cannot reimburse me because they have to investigate. R600 wasted or should I say donated against my will because it's seems I have to kiss my money goodbye. I will never ever use Buffalo international and will advise everyone I know to boycott their services