Buffalo International Logistics cannot arrange to have a parcel collected.

I have an order that must be returned to Shein, and I registered the collection with them on 5 December 2024. Buffalo Logistics are supposed to collect the parcel in order to return it. The parcel has not yet been collected, nor has anyone contacted me to collect it.

I have phoned 5 times. On these phone calls, they confirmed that the matter has been escalated twice. On one occasion, I spoke to a team leader. On another occasion, I spoke to a manager. Still no results.

I have emailed them 4 times, each time receiving the response that a driver has been assigned. I have not been contacted by any driver at all.

They use Skynet to do their collections. I have contacted Skynet to try and get them to collect the parcel. Skynet informed me that they cannot collect the parcel, as the waybill as expired and Buffalo won't accept the parcel when it gets delivered to them.

I do not know what to do anymore. It has been more than 8 weeks now. Every time I phone them, I hear the same story.

Unfortunately I am forced to use this company as there is no other way to return the parcel. I'm out of ideas, please assist.