Buffalo International Logistics... AGAIN

This is my second bad review of this company. In theore previous reply on this platform, they asked for my tracking number, which i OPENLY provided again in my reply to them. I then received yet another emIl asking for my proof of payments.. which as stated before , i have sent them numerous times. I tuen sent them my actual bank statements as THEY REQUESTED I DO, which are encrypted, but i provided the password. I HAVE SINCE RECEIVED 3 EMAILS.. stating my parcel is ready but awaiting duties payments!!! This proves that they have done exactly nothing with the information they requested. It is plainly obvious that their finance/proof of payments department has no clue what they are doing. They show no urgency in assisting their customers, they revert to blaming customers instead of actually resolving the situation. To date i am no closer to receiving what i have paid for. This company needs a serious lesson in customer service, as they act as though they have the monopoly in the courier business. I have gone so far as to track their CEO on linkedin amd failing a resolution TODAY... I will be contacting him regarding their handling of customers. To here and no further!