Buffalo International Logistics

My package from Shein arrived with Buffalo Logistics on 30 July. That same day, I requested an item to be returned as it was damaged. I sent photos as proof. On 31 July, Buffalo picked up package. 2 August it was in transit. Then I got a call saying that something went wrong and that I should call in and make new arrangements. Yes, I refused. Not my mistake. You phone me and re ctify your mistake!! Since then I sent countless emails requesting assistance with promises that someone will phone me back. Nothing!!! Today I tried to phone Buffalo. They didn't even bothered to listen to me. Just put me through to rating their service!! I want my R101 refund. Is that honestly so hard??? It's been over a month now with absolutely no help whatsoever!! I truly hope that companies like Temu and Shein read these complaints and get rid of you, as you are going to cost them a lot of clients in the long rund