Buffalo International Logistics

Dear Shein Customer Service,

I am writing to express my concern regarding the poor service we have experienced with the delivery of our recent order, which is being handled by Buffalo Couriers in Meyerton. Our order from Shein was initially delivered to South Africa without any issues. However, on Thursday of last week, we received an SMS stating that the order had been returned due to an "incorrect address" despite no prior phone call or SMS attempt to confirm the delivery address.

On Friday, we received a link to update the delivery address, which we promptly completed. We were then informed that the order would be delivered on Monday. On Monday morning, we again received an SMS confirming delivery for that day. However, no delivery was made. We contacted the call center multiple times and spoke with different consultants Portia, Tshegofatso, and Nkateko all of whom assured us that the delivery would be completed on Monday. Unfortunately, the goods still have not been delivered.

I am extremely concerned about the poor level of service being provided by Buffalo Couriers in Meyerton. Is Shein aware of the negative customer experience being associated with this courier service? While Buffalo may not be directly costing your company financially, their poor service is damaging Shein’s reputation. According to the tracking information, the parcel was dispatched by Noal Visser from Buffalo, yet no attempt to contact us was made today. This experience has been frustrating, especially considering that all details were corrected and confirmed. I hope Shein can urgently look into this matter and address the delivery issues with your courier partner. BUFZA7EJ15837XPYQ