lG
lydia G

1 reviews | Active since Jun 2019

29 Jan 2025, 15:25

BUFFALO INTERNATIONAL COURIERS

I was happy with Buffalo couriers delivering to my house, until they delivered a package to my neighbour. Hooting and tooting in front of her gate. When I asked the lady doing the delivery to please stop hooting and tooting, it ended up in a massive shouting match between the two of us. Today she delivered a package at my house, and when I saw that it was her, I wanted to clear the air and explain to her in a decent manner whay I was so upset. She was very rude, and did not want to speak to me. I immediately took the parcel and closed my gate. Never, ever will I make use of Buffalo couriers again When I asked the lady who she was working for, she said that she was working for herself. Is this the image that Buffo would like to relate to and portray to the public?

Why hoot and toot at anybody's gate? Am I an accident? I work online and have a disability with my leg, hence I can't go to the gate whenever there is hooting and tooting to get someone's attention. Absolute uncouth behaviour. Trying to 'guess'who the delivery is for when someone is hooting in front of anybody's gate is unacceptable. Why not give the customer a missed call. or 'Whatsapp the person? I tried to find a customer complaint number to dial, but to no avail.

This lady may be working for herself, but unfortunately all I deal with is Buffalo; she is just the middle person. Being a 'freelancer' you have to be mindful of who pays you to do the delivery.

If I hear an online shop is making use of your services, Ill rather find the product or service elsewhere.

0
Replies (4)
Buffalo Couriers
Buffalo Couriers's reply31 Jan 2025, 12:47
Official
Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your details so we can assist you further.
Regards,

lG
lydia G's update03 Feb 2025, 07:49
Reviewer Update
Can you supply me with a custoimer service number, and to whom I may speak, please?

lG
lydia G's update03 Feb 2025, 08:54
Reviewer Update
Thank you
lG
lydia G's update03 Feb 2025, 09:10
Reviewer Update
I just phoned your company. They cant phone me back!!!! How pathetic. I complain about customer service, but I must pay for the calls!
UNACCEPTABLE.