Buffalo international courier for Shein

This courier company is the worst I've experienced thus far, I placed an order on Shein on the 12th October,this was for a huge event which was for my wedding day on the 2nd November. As I was tracking this order, when it was supposed to be delivered, I made contact with the call center and was told that my parcel was lost then later being told it was hijacked, no communication of this whatsoever until I made contact with them. . Then decided to reship the order cause I needed it, went through all the process again and paid customs. Emails were sent back and forth complaining as a client but they don't care, it's now the 5th of November 2024 and tracking this order and numerous times I've called the call center and being **** to that the parcel is dispatched and had a name of the driver, to my surprise it's still not delivered instead on the website it says that I rescheduled the delivery???? There's no management involved, my queries has been escalated numerous times but not even once have I received an apology or a call from this company. It looks like as a service provider they are *********** and they are not customer centric at all.With this experience I promised myself never to buy anything online because of this ****!!!