Buffalo Int logistic refund impossible

Because of a message from my bank that my payment of R101.16 did not go through for payment of import duties for a Shein parcel to Buffalo International logistics, I made another payment of the same amount. This amount has been taken twice from my account. I have been struggling since 1 April to get a refund of R101,16. The only answer I received from Shein about this case, was to contact Buffalo International with my request.

I had a huge attempt last week to contact Buffalo International in this matter. I was sent a claim form to complete from support@buffalo with an email adddress to send it to. Palesa something. I emailed the proof of double payment and the completed claim form to Palesa only to receive an email back stating that she no longer works for Buffalo and that the email should be sent to refunds@buffalo...... which I did. The email came back undelivered. I forwarded everything to support@buffalo...... last week and have not had any reply or attempt of refunding. I will attempt to take this matter even further. It is not about the money, but the principle of the matter