Buffalo has pretty much ****** from me

I have generally been patient with Buffalo but this time they have pushed me too far.

I placed an order on 19 May. On the 21st of May i receive a notice to pay customs tax which I did. On the 25th of May I got another reminder. I then uploaded my proof of payment to their site, as it is not available to do this once you do the actual payment. From the 25th May to date, I have been fighting and aruguing and escalating this entire matter - NO ONE at Buffalo has resolved my query (Lethu, Norma, Abigail, Kireesha) and I have not received my order. Yet I continue to be bombarded with their harrassing emails, smses and robot phone calls that I have customs tax due.

All they have to do is allocate my payment to the order. You'd think it would be that easy, but clearly this is beyond anyone at Buffalo as it's been almost 1.5months with no light at the end of the tunnel in sight. So, now I am again I wait. I have escalated weekly for the past month, I have tried very hard not to shout at their call centre staff, but this is just beyond anything I have every experienced. At this stage, I am going to have to involve the SAPS and open a case of theft and ***** ... there are no other options left.

If anyone from Buffalo is going to respond to his, do not BOTHER asking me for my order number, it will be contained in the additional information on this review.