Buffalo from Shein

Order from Shein, paid order, paid shipping fee to Buffalo, order being shipped. Everything going good. Delivery comes big problems BUFSA***YQ Phone *** no response Phone *** recording that says use whatsapp number Use whatsapp number *** speaking to a robot Phone ***0 another recording of mailbox is full Track my parcel with number - reply was, sorry, no trace information was found for this waybill. Please verify and try again. Google Shein South Africa - only address no telefone Give only email address - *** *** Will try but I think it is a lost case