BUFFALO Courier serives - TERRIBLE

Buffalo Coirier service is one of the WORST couriers and they are causing major inconvenience to clients. Firstly on the Temu App, they had not updated the tracking for shipment and I had to escalate the matter to Temu support before updates were being received. I then had my parcel supposedly delivered and since I was out of the country I had someone at the house made aware of the delivery. The courier guy arrived at the house and hooted once, then they attempted to call me and since the number is registered as SPAM on truecaller it declined the call. I then saw the call and tried calling back, but was unable to get through, so I then called the call center and was told that they would attempt to deliver the next day, which is Tuesday 30th April 2024. On Tuesday afternoon still no parcel was delivered and the update on the Temu App was parcel has been returned to the JHB warehouse. I then called again into the call centre and told them that I needed to find out about mu parcel. Only then did they inform. Me that my parcel is awaiting to be assigned to a driver and at this point I was travellong 300km into South Africa to collect this parcel. I then explained that I have made a special trip to collect the parcel and I need to find out how I can collect from the warehouse directly. They advised that no collections can be done and they said my parcel will be delivered the next day ( public holiday) or Thursday. No indication of an sms will be sent to schedule the delivery of the parcel and at this point I have had to postpone my trip to wait for the parcel. Today I receive an sms and it promts me to enter information, amd the only booking time is Friday 3rd May, then it bombs me out of the system, so the contact number was changed in the process and after calling in the consultant tells me the change of contact will delay the parcel by 48 hours and only next week sometime will I get my parcel. I ask to escalate the matter and I had already sent an email to support@ Buffalo, where she advised her manager has access to the email. She further told me that it takes 48 hours for matters to be escalated and on the system no matter was ever escalated by any other consultant and my email was assigned to an agent vs the escalations team. At this point I asked for a manager and she told me the manager named Tebogo Kaba is not in yet and is late to come in. They refuse for me to collect from the warehouse, I cannot speak to any manager and there is not response to my email of the matter being escalated. Our parcels are held at random and no special arrangements are made. We are left in the hands of call centre agents who are very dismissive and are not willing to assist. Buffalo is not willing to help a client even in the most desperate situations. They are not willing to compromise and they are making us question if they delivery delays are legit and also if there is issues with our parcels. Other clients are allowed to collect on special request but the rest of us are left with no answers and not clue as to when our parcels will be delivered. No contact is available for any executive managers and everything is being done through a system. They are not fit for handling such online store purchases and I need to find out how to escalate my concerns.