Buffalo Courier ****** returns, tampered with parcels – missing items, mixed parcels, no accountability

I am having a ongoing issue with two returned Temu parcels to the value of R2,000. Parcels (BUFEX***FYQ – collected 16 March 2026, and BUFEX***FYQ – collected 17 March 2026) that were handed over to a Buffalo Courier Driver , but were later received with items missing and the contents seemingly mixed up. The total value of the parcels exceeds R2,000 and were men's clothing. This clearly occurred while the parcels were in Buffalo’s possession. On the first collection day, the driver stated his scanner was not working and could not confirm any tracking number , he also arrived playing loud music, which was highly unprofessional. There was also a previous incident in December where the same driver attempted to solicit money from me, this driver attempted to charge me for a return, even though Temu returns are free and all payments are handled online, which raises serious concerns about conduct.

Despite this, both the courier and the retailer are refusing to take responsibility, and Buffalo has ignored my second escalation email. I will definitely escalate this to the National Consumer Commission.