Buffalo are ******* - let’s stop them abusing us

If I could give less than one, I would.

Buffalo is the most useless career I’ve ever had the misfortune of dealing with, But more than that, they are ****** and *******.

They ask you to pay your custom duties. The moment the parcel is handed over to them from your supplier. Now, how would they be able to work that out when two of the parameters for the costing are the velocity and value of the parcels you bring into the country?

Not surprisingly, duties are always at least twice or thrice what I calculated them to be.

When I try to get the invoice for The parcel from them to have SARS reevaluate, they flat out refuse to give me the documentation SARS requires to do that.

They are supposed to provide an invoice with each order, but yet they charge R120 for that. And it’s not the invoice it’s supposed to be-It’s the exact summary you’ll find yourself on Temu.

Saying they have nothing to do with the process at all -anyone with half a brain realizes is a brazen lie.

If my parcel arrives, I can always guarantee it will be missing something-Normally, the highest value item will be missing, Or in the case of electronics, anything that is easily resold. I can’t blame Buffalo for this, I have no proof it is them. It could be customs, But I find that unlikely.

A favorite trick of theirs is to take your payment for duties and not update your tracking to show the taxes have been received.

This ultimately (or, in my experience, sometimes even before the parcel has landed in the South Africa) leads to your parcel being returned to sender.

(They maintain they destroy them after three months of them being in their warehouse, but we all know that’s ********, as then why are they returning parcels ordered three weeks before?).

In such cases, you would think they’d refund the duties right? Ah, but wouldn’t that be nice! Not a chance… Instead, they hang onto those payments by hook or by *****. (With the emphasis on “*****”)

Getting through to a live agent on their customer, service line is something akin to trying to connect to the White House, and you have to tread very carefully… If you do so happen to be the days’ lucky winner of “customer support”, should an agent not be able answer, or simply not like, your question, they will intentionally hang up on you. I had this happen to me eight times on one day alone.

Their WhatsApp line (and i HONESTLY didn’t think anything could get worse than their call centre) is even worse and will only cause you more pain.. Don’t even try and interact with it because it will make you so angry you will have to fight the urge to strangle someone.

I tried to use it about 20 times and in every single case I have gotten the world‘s most erroneous answer that has ABSOLUTELY nothing to do with what I asked.

I have asked to speak to a manager over 30 times-I assume that it’s clear no manger has ever called me by my writing of this review.

And turning to email won’t help either.. They still send every orrelevant and erroneous answer to questions, dodging everything you ask them yet again, and inspiring the need for you to put your fist through a wall.

(Just to be clear, I have never struggled anybody nor put my fist through. But I’ve never been so close, either).

Because I use SHEIN and Temu so much, I’ve gotten to the point that I am thinking I am going to have to take legal action to get my money back.

I’d really like to know if this happened to anybody else, because then I’m going to make this a class action lawsuit.

So, if any of this sounds fami**** to you, or if you feel you have been cheated by them in another way, please could I ask you to you comment on this post?

If you would prefer not to do so in writing (Admin, I’m not sure if this is allowed-Please delete if not?) you are welcome to contact me on ***.

We have to do something about these people. We cannot continue to standby and watch them ***** at the very least our money, and watch them their do their jobs incredibly badly, and simply do nothing.

What’s that saying? “ For evil to succeed, it is sufficient that good men do nothing”.

Let’s not let evil succeeded.