Buffalo

I orderred from SHEIN and received the note that the parcel is out for delivery. Lunch time I received notification parcel deliverred. I phone customer care to tell them I did not receive the parcel. First the line was very bad, I had to call twice but line was poor. I could not hear the lady in the support office. I tried WhatsApp and email. Just to get confirmation that parcel was deliverred and I must confirm. I explained in detail that the query is because I received delivery done and it was not received and then ask me again to confirm that it was received. And to put cherry on top, this was not the first time my parcel was deliverred at the wrong address. When I ask for driver details to get signature on delivery note, it was refused. So then I expect support to ask the driver for a copy and forward to me but again no luck. How can I insist on not using Buffalo in future. Aramex is faster and so far never had issues with them.