Buffalo

I've ordered stuff on the TEMU app on the 12th of April. Package arrived at ORT on the 16th of April. I paid the customs, VAT and duty via eft directly into their bank account on the 16th as well. I waited a few days, but on the tracking function on TEMU app, no update was made concerning my fees been paid. I sent e-mail after e-mail, made many phonecalls and on the 24th of April I sent a pdf file with proof of my payment, after speaking to Rushdiah Samuels. Another agent confirmed on the 24th that payment was tracked and proof was uploaded on their system. To my shock and horror, I found out on the 27th that they 'reversed' the post that fees were paid and updated the tracking app with "waiting for recipient to pay customs VAT and duty." I spoke to Clint, early this morning who told me he will escalate my query to another department, who will only contact me tomorrow. Thís is totally unacceptable service from Buffalo and I need answers, yesterday.