Buffallo Worse logistics company

My parcel was last updated on 12 April 2024. On the 19th they wrote that the parcel has not been updated for longer period and they are investigating. Again on the 12th they wrote the same thing. When I phoned them they said the system update automatically. I then asked them why lie and say you investigating knowing very well that you not doing anything. I think the best thing is to report them to the supplier because they are killing the supplier's business. Calling Buffalo is a waste of time because they will tell you what is on their online tracking system.