Buffallo Logistics Sucks!

Buffallo Logistics is horrible horrible horrible! - they have delivered to me on behalf of Shein countless times, yet, all of a sudden they cannot find my address, blaming a 3rd party service provider. This is really not my problem - they are in the business of logistics and can't get it right!!

The parcel was received in the BUFFALO Airport warehouse on 7 April and has still not arrived at my premises on 19 April. Usually parcels take two weeks in total from date of placement of order with Shein until date of receipt by me. This parcel has spent nearly 3 weeks floating around the buffallo wharehouse.

I am not sure why they even have a call centre, as the agents don't have any more information than you can pick up on the tracking site.

Manager refused to speak to me, notwithstanding that I could hear the manager liaising with the call center agent in the background, and no complaint escalation detailed provided as required by Consumer Standards.

Manager's Name can only be noted as Frieda (apparently the call centre agent didn't know her surname) and The Call centre agent can be noted as Chantelle / Chanelle Dustin (at least she knew her own surname).

Next step, I guess would be an ombud complaint, but who has the time for that.

Now I don't have items needed for my upcoming trip!! What a Sh*tShow.