BUFFALLO LOGISTICS HAS RUINED MY CHRISTMAS!!!

I placed an order with SHEIN in November already, it arrived in South Africa on the 3rd of December, to this day I still haven’t received my parcel, and I’m going on holiday tomorrow and need the parcel as all my Christmas gifts are there! Now firstly, when you call these people you’re caller 500 and something and when you finally reach the first spot, they drop the call. Honestly what level of incompetence is this? Now when I’m trying to cancel this ****** order and get my refund I’m told to wait to receive this parcel before I can “cancel” my order, so now what do I do with my Christmas plans? Buffalo International Logistics is theee worst courier company ever, and if I have to use them in order to buy from SHEIN, then I’d rather sacrifice SHEIN too!!!!