BS service

This company is BS, they have had my international order since the 30th of Sep, I have not recieved my order till today 07 October. At first the last update on my app said driver could not find me due to incorrect delivery address which was not true, I contacted them and I was told my order has already been dispatched a week ago, I get SMSs every morning saying my order is on the way, but I have not recieved it. The last update was the driver was late and could not deliver he will start again in the next 48 to 72 working hours, but I have not revieced my order till today. Lastly they have very poor communication