Beyond disappointed

Buffalo was tasked with delivering an international order to me, when i received it it had been broken during transit so i logged a return on Friday 8 August 1 hour after receiving it.

I received a response confirming the return booking and stating that it will be collected with in 2 days. Today being 3 working days later i called their office to find out when it will be collected, the consultant proceeded to talk over me not allowing me to finish my sentences and at the end of the day i was told that the turn around time is 14 working days for the collection of returns and then if not collected i can only log queries.

What an absolute waste of time.