BAS SERVICE AND NON DELIVERY

I HAVE BEEN WAITING FOR MY PARCEL FROM BAFFALO WITHOUT JOY TRYIMG TO TRACK THE PARCEL THEY ARE UPDATING THAT IM NOT AVAILABLE WHEN I HAVE BEEN AVAILABLE NOW THEY SAY MY ADRESS IS BAD WITHOUT EVEN COMMING TO MY HOUDE OR CALLING , I HAVE BEEN CALLING THEY SAY THEY ARE ESCALATING THE MATTER BUT EACH TIME I CALL NO ONE EVEN KNOWS THAT I CALLED BEFORE, I HAVE BEEN USING THIS ADRESS AND THEY HAVE BEEN DELIVRRING HOW IS IT BAD THIS TIME AROUND