Baffalo Logistics Poor customer service

I have order goods abroad in March and Baffalo logistics was appointed to deliver my parcel. They received the parcel from the supply abroad via airport and dispatch the goods for delivery on the 13th April 2022. Their driver came to house to deliver the parcel, upon arrival he told me he does not have the parcel but he will check at the warehouse and deliver the next day. I called him the next on April14th and he advised that he can't find the parcel. Monday the 17th I called the customer care and they advised that the parcel is with the driver and they will follow up and investigate. Tuesday 18th I called again and and response. I then decided to send email and whatsapp message and no response . Wednesday 19th I called again and same response.

Thursday 20th, I went to their warehouse in Kempton Park. I met the Despatch supervisor and the Manager after waiting for the for a good one hour and they advised that my parcel is lost between warehouse and the driver. They will report the parcel as lost, and their sorry for inconvenience caused.

Baffolo logistics has worst Customer services and they lie to customers. They have poor and *********** stuff who ***** customers parcel, because parcels get lost everyday on their warehouse with no explanation.

I don't recommend Baffalo Logist at all its not reliable and cannot be trusted with customers parcels. Please stay away from this company and use alternative logistics company or you will regret doing business with them.