BAFFALO DRIVERS *****S RETURN ITEMS AND RETURN A PACKAGE EMPTY

⚠️ **AVOID BUFFALO COURIER FOR SHEIN RETURNS!**

I had two SHEIN returns collected by the same Buffalo driver, **Given Mokasi**, on 7 and 10 August. I personally witnessed him handling the waybill before taking my parcels.

The first parcel was initially reported as empty, although after repeatedly contacting Buffalo I was eventually told it had been located due to an issue with the stickers.

The second parcel, containing a **wig and a pair of heels, is still missing**. SHEIN and Buffalo gave me contradictory information about whether it had been received, and Buffalo eventually stopped communicating with me. I have since opened a **theft case with the police**.

What is particularly concerning is what another Buffalo driver told me. When I explained that my missing parcel contained hair and shoes, he warned me that **when a parcel contains hair, the sticker/waybill can allegedly be changed**. According to what he told me, the parcel can then arrive at the warehouse under a different sticker, making it appear as though the customer returned an empty package. He also said that sometimes the hair is removed while the packaging is left behind.

He removed a sticker from my parcel and gave me a copy, which made his warning even more concerning.

I cannot confirm what happened to my missing items because the matter is under police investigation, but the circumstances and conflicting explanations are extremely disturbing.

**Please be very careful when using Buffalo for SHEIN returns, especially if your parcel contains valuable items such as wigs, hair or shoes. Keep photographs, tracking information, receipts and all correspondence. If your items disappear, report it to the police.**

**My personal advice: if you have another courier option, use it.**