BAD UNPROFESSIONAL SERVICE AND INCOMPETENCY

I placed an order on Shein on the 3rd December 2024, for arrival 11 to 15 business days there after, the flight was then delayed so my shein order delivery date would also be pushed back further. Initially the delivery date was 23rd December 2024 with Buffalo Logistics, correct address and contact number provided, the parcel was then not delivered due to address not matching the suburb at 8minutes past 5 in the morning, no one even bothers to call the customer to communicate, they just kept saying it was returned to the depot. I've been calling Johannesburg back and forth trying to find where my parcel is, all the agents keep doing is escalating the order. They tell you the same thing over and over and yet no one deliveres on the Monday 30th December 2024 it was out for delivery again via email communication but yet it never arrived, more calls had to be made to Buffalo wherein they told me the parcel was sent with the wrong driver absolutely no communication at all with the us at the customer. The agent then said drivers are not allowed to phone the customers. Here we are in the new 2025 it's the 2nd January 2025 my parcel has still not been delivered, money was paid for the order and then you pay again for customs. It's not just money you can easily throw away due to incorrect delivery with absolutely no communication to the customer. BUFFALO LOGISTICS THIS IS BY FAR THE MOST UNPROFESSIONAL SERVICE I HAVE RECIEVED, IN MY OPINION A LEVEL OF INCOMPETENCY FROM YOUR DRIVERS AND A LACK OF COMMUNICATION THEREOF. I AM DISGUSTED. ITS VERY BAD SERVICE. THE CLOCK IS TICKING AND STILL NO DELIVERY OF MY ORDER. And I won't pay for the a secondary delivery this is not my fault as the customer!