Bad Service from Buffalo logistics Middleburg

Was expecting my parcel delivery today only to see it was returned to Middleburg and the reason no answer on calls and that is a lie. I phoned Itu who was supposed to deliver she told me she can't deliver to my destination as she is still in Trichard and finishes late that's why she sent it back and now I have to pay for redelivery which never happened at first. I need my parcel please.