Bad service from Buffalo logistics

I have always had bad experience with Buffalo logistics deliveries and the inconvenience. I had a delivery today, the driver expected me to drop my meetings and meet him at the gate. I mentioned to him that i am in a meeting and cannot do that so he left with my parcel and never delivered. I called him and he said we all have jobs to do and i need to meet him halfway. I paid for delivery but struggle so much. It is really unacceptable. What is worse is that the management supports this behavior when you raise a complaint, meaning they also expect you to drop your meetings and attend to them.