Bad Service from Buffalo International Logistics!

Buffalo International Logistics is the worst courier company to exits. I am still waiting on my parcel to arrive, where it has been in SA now for a week and a half. Taxes paid immediately from my side, according to the "tracking" app that they have, I still haven't paid, where I can clearly see I have uploaded the payment reference twice, have even send mails with the POP attach, have called them probably 6 times already and I always get the same response that finance needs to clear my payment. I mean really, does it take 192 hours to clear a payment with a reference code? Everybody that I have spoken to at this company lies to you, when you call the next day, its the same lies over and over again. This service is the worst that I have ever experience.