Bad service delivery

I have encountered multiple problems with Buffalo couriers, making this a precedence with this company. Regrettably, most international companies rely on their services. I have lodged a complaint with the international company and recommended that they consider switching their shipping service provider in South Africa.

I have been waiting for my order for three days. On Monday, September 29, 2025, I received a WhatsApp message from the driver stating that he was outside. I was at work at the time. There was no communication from Buffalo regarding the delivery schedule. They seem to overlook the fact that their customers also have jobs. If they communicated effectively with customers, a suitable delivery date and time could be arranged.

I even reached out to the call center and found their assistance to be exceedingly unhelpful. They refuse to contact drivers to inquire about delivery times and do not choose to escalate the matter.

Avoid Buffalo. They do not prioritize customer service; after all, they are compensated by the international companies and seem indifferent to the fact that their poor service is damaging the reputation of these companies and leaving the end consumer dissatisfied.