Bad Service

I will NOT recommend Buffalo Courier to anyone. We are struggling to get a parcel delivered for the last 2 and a half weeks. Every time they just escalate. The link to update contact info is not working, and don't try chatting to a live agent that is also not working as no one answers you back. at all. If you request to speak to a Manager, you are told the Supervisor is in a meeting but the escalation team will contact you before 12:00 ( within the next 3.5 hours ) Yesterday I was told the parcel will be delivered today ( to the correct address as it was incorrect on their side and was changed 2 weeks back) . Today when I phone, sorry was told sorry but we have to escalate. This is all you hear when you phone I WILL ESCALATE ( and you have to wait 48 hours for a response after escalation ) DON'T TALK ABOUT SERVICE...BECAUSE THERE ARE NONE!!