Bad Service - Buffalo International Logistics

I got a call from Buffalo on the 13th of March 2024 for delivery, but I could not answer as I was in a meeting. The driver sent a WhatsApp message which I responded to immediately telling him that someone was coming to get the parcel. I guess the driver could not wait because he just left. I've since been trying to get my parcel redelivered and also agreeing to paying for delivery, but I have not been successful. They tell me every time I call that they are escalating the issue. I got over 10 sms asking me to reschedule the date of delivery, but when I go into that link, it only allows me to confirm my address and not choose a delivery date. I've also received many messages about the failed delivery with them claiming they tried to deliver the parcel again on the 14th, which is not true. On the 14th March, I received a message saying the parcel has been returned to the warehouse.

This is truly bad service I must say. I called again today and the lady said she is escalating. I told her that this is what I hear every time I call. How many escalations have to be done for my parcel to be delivered?

This is truly a bad service.