Bad service bad communication channels

This time around I'm really disappointed in Buffalo, I've paid the taxes and got an sms saying I'd receive my parcel in 48 hours I've been waiting since 16 h August, I've called numerous times and hold on forver just to be told the person mailbox is full. Their WhatsApp is even worse it's useless how I wish I Shein could find a better company to assist us,I've updated my cellphone number as they requested still no response still no parcel. I'm deeply disappointed and I need my package urgently.