Bad service and staff attitude

Today is raining at Stellenbosch. At 17:30 I received a call from Buffalo logistics delivery driver informing me that he is at the kayamandi police station I should come collect my parcel. I told him to bring it to my address as I was not going out in this rain. This issue with these delivery guys has been coming on since these african staff got involved. It is clear that this issue will not be solved anytime soon with these staff members treathing us this bad. The last time as well was the same issue where they even **** saying that I refused to sing for the delivery. Why does Buffalo logistics management not act on these workers who treat other black customers this way outside the policy of Temu? This time they can return the parcel I will ask Temu for refund.