Bad service and experience with buffalo

I’m just very ****ed and disappointed in the simple fact that this is now more than a month that I’ve been receiving this poor service and poor communication from buffalo ,I understand that they are busy but I’ve left several emails but non of them were responded to ,if that’s the kind of service they offer clients why are they the most used courier service in south Africa and by the looks of it a lot of people have been experiencing the exact same thing I have I haven’t received my order and had to request a refund from Temu but it was not temu’s mistake it was buffalo ,my order was out for delivery and was failed to Deliver,buffalo marked my order the 06-05 -2024 as delivered but it was not I checked with my neighbours but here was no courier driver at all because I was home whole day waiting,and some of the items in the package I needed for work and due to this inconvenience I lost alot of money , I was supposed to receive my order a week before I beefed them for work but it was a no show and Buffalo never responded to my emails at all ,im very disappointed and ****ed because they never fail to send their tax claims but they n fail to deliver and is very unprofessional and unorganised