Bad Service

Tracking number BUFZA***YQ, once again Buffalo logistics does not keep the client informed, according to buffalo system the order was received on the 15th already by ITT, and showing as not received and yet still, no feedback from the company to the client, the client needs to call to get feedback, and again the call centre is pathetic, when the agent can hear you when you greet but then all of a sudden can't hear anything when you provide your details, and when asking to speak to someone else to get better service your call gets dropped. NOTE, how is it possible to receive an oder which was delivered by Buffalo and was placed after, but I'm still waiting on the parcel which was received in Cape Town an entire week prior and was ordered first but still never received it. How and why has this contract been given to ITT when the service is this bad.