Bad/ Horrible service

For the first I was treated shabbily by this company. Yesterday AT 07:34 I received a whattsapp message from *** saying I must send a location Pin. I was at church service, I called back and told the sender that my sister is at the provided address to recieve my parcel. He asked me the address, which irritated me because it should be on the package. After I told him the address, he then said it's not the area which he covers. Can someone explain this inefficiency of Buffalo International Logistics. These couriers are so unreasonable and unprofessional and undermining customers, They drag the company name in the mud. Why dont they navigate through apps, there is Google Maps, there is Waze. Not always that the person who ordered is available to receive their parcels. To say I am disgusted will be an understatement. Your employees are spoiling the name of the company. Sies